Policies

Shipping & Returns

Shipping, returns, and store policies for BioXotic Labs

Shipping Information

  • All orders shipped via USPS with tracking
  • Estimated delivery: 1–4 business days within the United States
  • Tracking number provided via email once your order ships
  • Orders processed and shipped within 1 business day of payment confirmation
  • Packages discreetly shipped with no branding on the exterior
  • Temperature-controlled packaging for sensitive products

Damaged Goods & Replacement

  • Damaged orders must be reported within 5 days of arrival
  • Contact xoticsupport@bioxoticlabs.com with order number and photos
  • Upon verification: full replacement or refund at no additional cost
  • Reports after the 5-day window may not be eligible for replacement
  • Lost packages tracked via USPS and replaced or refunded after confirmation

Refund Policy

  • Refunds issued for damaged or lost shipments only
  • Approved refunds processed to original payment method within 5–7 business days
  • Opened or used items are non-refundable
  • Unopened products may be returned within 7 days (minus shipping costs)

Product Disclaimer

  • All products for research and laboratory use only
  • Not for human consumption, medical diagnosis, or treatment
  • Products have not been evaluated by the FDA
  • Buyer assumes all responsibility for proper handling and use
  • Buyers must comply with all local, state, and federal regulations

Questions About Your Order?

xoticsupport@bioxoticlabs.com